This practical 2-hour workshop is designed to support Temporary Traffic Management (TTM) workers in developing real-world strategies for managing aggression and abuse on the road. Participants will learn simple, effective techniques to recognise early warning signs, stay calm under pressure, and communicate confidently when faced with conflict. Who it’s for: TTM Workers, TMOs, STMSs, and site supervisors. Duration: 2 hours Cost: $95 + GST per person
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Description
What You’ll Learn:
✅ How to recognise early warning signs before conflict escalates
✅ Verbal and non-verbal skills to calm a situation
✅ Staying composed when abuse happens
✅ Dealing safely with aggressive or intoxicated drivers
✅ Practical communication for frustrated road users
✅ When to disengage and how to report incidents
✅ Verbal and non-verbal skills to calm a situation
✅ Staying composed when abuse happens
✅ Dealing safely with aggressive or intoxicated drivers
✅ Practical communication for frustrated road users
✅ When to disengage and how to report incidents
