This privacy policy explains how we collect, use and protect your personal information, as well as your rights in respect of this information. All personal information is held in accordance with the requirements of the Privacy Act 1993.

Elite Safety Training Limited                                                      Effective 1 July 2025

Elite Safety Training Limited is a company incorporated in New Zealand. You can access our website here: www.elitesafety.co.nz (“Website”). You can contact us at any time by emailing training@elitesafety.co.nz (Sarah Gaston-Scott – “Privacy Officer”).

Introduction: Elite Safety Training (“we”, “our”, “us”) is committed to protecting the privacy of all learners, employers, and stakeholders. This policy explains how we collect, use, store, disclose, and protect personal information in compliance with the Privacy Act 2020, the Education and Training Act 2020, and the NZQA PTE Enrolment and Academic Records Rules 2022. This policy should be read alongside our Enrolment Terms & Conditions, Student Information and Support Policy, and other related QMS policies.

What Information We Collect: As part of enrolment and participation in training, we collect:

  • Personal details: full name, date of birth, contact information, gender, emergency contacts.
  • Identification: NSN (National Student Number), passport, or birth certificate, or other photo ID.
  • Eligibility information: citizenship/residency evidence (only domestic students can enrol unless we become a Code signatory unless you are on a work visa and your employer requires you to complete training to safely carry out your role).
  • Enrolment details: course/programme selected, employer information (if applicable), invoices/payment records.
  • Academic records: attendance, assessments, results, moderation evidence, appeals.
  • Support needs: literacy/numeracy support, health requirements, learning accommodations.
  • Other information: complaints, appeals, career pathway plans, logbooks, reflective tasks.

How We Collect Information:

  • Directly from learners through enrolment forms, online booking systems, and communication.
  • From employers where they enrol staff on their behalf.
  • From NZQA or other agencies for NSN allocation, credit reporting, and compliance.
  • Through assessment records, academic reporting, and student support services.

Purpose of Collection: We collect information to:

  • Confirm eligibility and manage enrolments.
  • Deliver training, assessment, and learner support.
  • Report results and credits to NZQA within required timeframes.
  • Maintain accurate student records for audits, moderation, and quality assurance.
  • Meet health & safety obligations when delivering training.
  • Provide pastoral care, guidance, and support throughout the learner journey.
  • Meet our obligations under legislation and NZQA rules.

Disclosure of Information: We may disclose learner information to:

  • NZQA, WDCs, TEC and other government agencies as legally required.
  • Employers (where training is employer-funded or required for workplace compliance).
  • Subcontracted trainers/assessors who deliver or verify training.
  • System providers (e.g. Arlo, Moodle, Wisenet, Microsoft 365) for enrolment and learning management.
  • Regulatory or funding agencies during audits or investigations.

We do not sell personal information to third parties.

Storage and Security:

  • Records are securely stored electronically and/or in paper form in line with our Information & Records Management Policies.
  • Electronic files are access-controlled, backed up daily, and archived as required.
  • Paper records are securely filed and disposed of by shredding or secure destruction when retention periods expire.
  • Retention periods:
    • Academic records – minimum 7 years.
    • Assessment evidence for moderation – 3 years.
    • Waka Kotahi-related assessments (e.g. driver licence endorsements, TTM warrants) – 18 months.
  • Only authorised staff have access to learner records.

If a notifiable privacy breach occurs, we will notify the Office of the Privacy Commissioner and affected parties as required under the Privacy Act 2020.

Accuracy and Access:

  • We take reasonable steps to ensure all information is accurate, complete, and up to date.
  • Learners have the right to request access to their information and to request correction if it is inaccurate.
  • Requests must be made in writing to our Privacy Officer.

International Storage/Transfers: Some records may be stored in cloud-based systems hosted outside New Zealand. We ensure that such providers protect personal data to a comparable standard to New Zealand law.

Unique Identifiers: We may assign identifiers such as NSNs or internal student IDs for enrolment and record-keeping. These will not be used for unrelated purposes.

Appeals, Complaints, and Disputes: Learners may raise concerns about their records or data use through our Complaints Policy or Academic Appeals Policy. Unresolved issues can be escalated to NZQA.

Updates: This Privacy Policy will be reviewed annually and updated as required to remain compliant with legislation and NZQA rules.

Contact: For questions or privacy concerns, contact our Privacy Officer:

Elite Safety Training
Email: training@elitesafety.co.nz
Phone: 021 762 125
Address: 20 Risinghurst Terrace, Queenstown 9304

You may also contact the Office of the Privacy Commissioner at www.privacy.org.nz.

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Elite Safety Limited Effective 1 July 2025
Elite Safety Limited is a company incorporated in New Zealand. You can access our website here: www.elitesafety.co.nz (“Website”). You can contact us at any time by emailing aaron@elitesafety.co.nz.

Personal information we collect
We may collect personal information from you, including your name, title, postal address, email address and telephone number. We may collect this information when you fill in our forms, contact us with an enquiry, engage us for work, book training courses, or respond to a survey, subscribe to our publications or otherwise communicate and correspond with us.

How we use your personal information
We use the personal information we collect in order to identify you, respond to your enquiries, provide our services, process payments, remind you about qualification expiries and for other administrative or marketing purposes. You will only receive marketing emails from us if you opt-in to receive them, and you may opt-out at any time by emailing us to let us know you would like to unsubscribe. We only use the personal information we collect for the purposes specified above. We only retain your personal information for as long as we need it to fulfil the purpose for which it was collected or as otherwise required by law.

Giving us personal information is optional
You do not have to provide your personal information to us. But if you choose not to, we may not be able to respond to your enquiries or provide our services to you.

Other information we collect
We use Cookies and Google Analytics (and similar technologies) to collect information about traffic patterns to, from and within our Website, including number of visitors to our Website, number of page views, time spent on our Website, browser types and common entry and exit points to and from our Website. We use this information to understand the effectiveness of our advertising, and to improve the functionality, structure and performance of our Website. This information does not personally identify you. If you allow them to, we may also use Cookies (and similar technologies) to enable content, store and manage your preferences on our Website and deliver targeted advertising.

How we share your personal information
We will not sell or rent your personal information to any third parties.

Access to information, and correction and deletion of information
You have the right to ask for a copy of the personal information that we hold about you, and to ask for it to be corrected if you believe it is wrong or deleted if you believe we no longer have a reason to hold it. In order to comply with any of your requests, we may ask you to verify your identity. We will respond to all legitimate requests within a reasonable period of time.

Security of your personal data
We take all reasonable steps in accordance with standard industry practice to protect your personal information and prevent it from being lost, accessed, used, modified or disclosed in an unauthorised way, including storing information on secure servers.

Changes to this privacy policy
We may change this privacy policy at any time by posting changes on our Website.

International privacy laws
If you access our Website from outside of New Zealand, please be aware that you are sending information (including personal information) to New Zealand where our servers are located. New Zealand may not have data protection laws as comprehensive or protective as those in your country of residence.

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